Loading... Please wait...

Shipping & Returns

 

NEW EYES OLD SKIES 

905-883-9191 / TOLL FREE 1-855 883-9191 

EMAIL: neweyesoldskies@gmail.com 

WEB ORDER PAYMENTS AND RETURN POLICIES

 

PAYMENTS

 

  • Visa, MasterCard and PayPal are acceptable payment methods. Should you prefer not to use online payment methods such as PayPal, arrangements can be made for wire transfers or money orders.
     
  • Shipping cost cannot be predetermined, on line shipping quotes are for approximations only. A staff member will contact you to determine your preferred method of shipping (PUROLATOR, UPS, or post). Restrictions relative to weight and size are variables which have to be considered when determining how the product will be shipped and the subsequent shipping costs. We recommend insuring optical items being shipped—please speak to a staff member to determine the best solution, given the restrictions placed on items shipped by courier services and post.
     
  • Specialty orders require full payment and are not refundable, so please be sure the item(s) you have ordered is/are correct. In the case of non-specialty orders, your credit card will be pre-authorized for the amount of the order. Telescopes, binoculars and microscopes will require a 40% deposit, plus the balance will be pre-authorized on your credit card.

 

RETURNS

 

  • CUSTOM ORDERS AND SECOND HAND EQUIPMENT ARE NOT RETURNABLE.
     
  • Please check all packages upon arrival for possible damage. Should exterior damage appear on the outside of the box, please open and confirm that the products are present and undamaged. Refuse delivery on goods which have been damaged, and arrange to have a claim established. UNDER NO CIRCUMSTANCES SHOULD ITEMS BE ACCEPTED BY THE CLIENT WHERE DAMAGE IS PRESENT ON THE BOX UNLESS THE PARCEL IS OPENED AND INSPECTED IN THE PRESENCE OF THE DRIVER TO ASSURE THE INTERNAL CONTENTS ARE NOT DAMAGED. PLEASE CONTACT THE STORE FOR ASSISTANCE IF THERE ARE ANY QUESTIONS.
     
  • Authorized returns which are to be refunded will be subject to a 15% restocking fee. The returned item must be accompanied by a return authorization number issued by New Eyes Old Skies within 14 days of the original shipping date. Please contact New Eyes Old Skies at 905-883-9191 or 1-855-883-9191 for return authorizations. Any item being returned for refund must be unopened and unused. All returned items are inspected prior to refunds being issued to assure unopened condition, and that all support material is present and there is no evidence of use on the equipment. PLEASE DO NOT WRITE THE RETURN ADDRESS ON THE BOX; THE RETURN AUTHORIZATION NUMBER AND RETURN ADDRESS SHOULD BE WRITTEN ON A SEPARATE PIECE OF PAPER AND TAPED SAFELY ON THE BOX WITH A COPY OF THE ORIGINAL INVOICE. Please be aware that return shipping costs are the responsibility of the client, and the original shipping costs are non-refundable. Under no circumstances will refunds be issued if an authorization number has not been received; should it be determined after inspection, the product has been opened or used, a 45% restocking fee will apply. 
     
  • Should a product be defective or missing a component, the manufacturer’s warranty will apply. New Eyes Old Skies will endeavor to assist you in resolving any warranty related issue. However, the decision to replace or repair a product is determined by the manufacturer.
     
  • Exchanges can be arranged. Please contact us at 905-883-9191, or 1-855-883-9191. The product being exchanged cannot be opened or used. Restocking fees are not charged when an item is being exchanged, however, all shipping charges are the responsibility of the client. Should an exchange be required due to an erroneous shipment, shipping costs would be covered by New Eyes Old Skies.
     
  • Should the items ordered be shipped in more than one box, the parcels may not arrive at the same time. Please allow 3-4 days for the additional items to be delivered.